Returns & Exchanges

The Official Real Madrid Store aims to ensure all Madridistas are satisfied with their gear, offering a 30-day return window for all authentic merchandise and apparel. Please note that personalized jerseys and custom items are final sale and cannot be returned unless they arrive with a manufacturing defect.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Gear

Place the items in their original packaging, ensuring all official tags and holographic labels remain attached and intact.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your return parcel.

4

Ship and Track

Drop off your package at any authorized courier location; your refund will be processed within 10-14 business days once the items reach our warehouse.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing